Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium Family
Country
US
My Question or Issue
Hello:
Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, it's still saying that I have to pay full price for the mini, with no apparent signs that the promo code has been applied.
I've looked up some of the other solutions on this website, but following the links provided, and trying to use incognito mode, both didn't work.
Thank you for your time.
Solved! Go to Solution.
Not only have I not gotten anywhere with them still, but they have also canceled my account 3 times in 2 weeks!
Same thing happened to us!
Please let me know when a solution is found. It’s not the only reason we upgraded, but the perk was part of the deal!
What’s the situation status on this?
I agree that this feels like a scam. Signed up last night to Family since the offer was still valid. No where did I see the wording "or until supplies last", but it just said ends 12/31/18. I have tried several links and have reached out to support and they were very unresponsive and sent me supplemental terms and conditions. If you log onto the Google Store, they have plenty of minis instock, so why is Spotify hiding the fact the offer isn't valid. I would have kept my free account and my husband would have looked into other music providers. It seems very dishonest. I enjoy Spotify but if they have poor service like this, why would I want to pay for something, I can still get most of the benefits from for free? This offer helped to encourage us to pay for Premium. Now I feel like I was lied to as a long time customer.
Its been two weeks, no update?
No update on this yet?
I just talked to Spotify customer service and they aren't taking responsibility to fix this. The promo ended on the 14th and the supply of Google home minis are gone. I was told that I should have redeemed a promo code and then used it to checkout but I told him that I only received an email with a link to the Google store saying the charge would be taken out during checkout. I asked about a possible solution and was basically told that it would be up to Google. So I wouldn't hold my breath guys but I would still complain very loudly and publicly, this isn't right.
Maybe you didn't notice...but I did and posted about it. You were not having the same problem as the rest of us. My order went through fine and was then canceled. Clicking on the link now does nothing. So, your solution might work for a different problem but not the one described here.
I don't know about you guys, but I finally got an email saying they fixed it! It came with a new link. Sure enough, it worked this time around. I highly advise that before you click the link, go to the Google store and make sure you're signed in. Also make sure your payment info, address and phone number are up to date. I get this weird feeling that having to edit any of that info during the checkout process is what caused the issues in the first place. Cheers!
No email for me. Hopefully that changes soon.
I also got an email and the link worked. So glad they made this right.
I got an email this morning also. I still had to do it in an incognito tab, but it seems to have worked. Hopefully the order doesn't get canceled as some have said.
I still haven't gotten an email. I was told the Promo goes until 12/31. So, when I reached out initially to Spotify, they said to check back a little later. Been doing it here and there, but the link I originally got does not show the Promo anymore.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…