Google Home Mini Promotion still trying to charge full price?

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Google Home Mini Promotion still trying to charge full price?

TheOnlyBirdy
Casual Listener

Plan

Premium Family

Country

 US 

My Question or Issue

 Hello:

Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, it's still saying that I have to pay full price for the mini, with no apparent signs that the promo code has been applied.

 

I've looked up some of the other solutions on this website, but following the links provided, and trying to use incognito mode, both didn't work.

 

Thank you for your time.

1 ACCEPTED SOLUTION
Solution!

Elena
Moderator
Moderator

Hey folks,

 

We can see a lot of users are still visiting this page, we just wanted to flag that the Google Home Mini deal is now over in the US. 

 

We have a similar deal now available in Canada and the UK where users can grab a Google Nest Mini with a Premium subscription (Non-owner accounts of Premium plans like Duo and Family are not eligible).

 

For more details about the deal, you can head here.

 

We've now closed this thread, but check out our Ongoing issue if you have trouble with redeeming your device.

 

Cheers!

ElenaModerator
Help others find this answer and click "Accept as Solution".
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197 Replies

Guido
Spotify Legend

Hey all,

 

Check out this Spotify Answers if you have any issues with getting Google Home mini.

 

Hope it helps. Seeing that this topic is from one of our previous offers, we'll be closing it as not to confuse users with old info.

 

Have a nice day.

nicole7749
Visitor

Hey!! I want to let you know that I was having the same issue. I came here first since I knew that this was a promotion by spotify but this did not really seem to help. I ended up calling google and they resolved the issue so if what I am about to write does not help I recommend calling this number and have them help you through it step by step. I took me less than 20 mins on the phone to resolve the issue and it is legit. So this only works if you got an email from spotify saying "Your Google Home Mini is now available" open that email and follow all the steps until you are sent to the google store page aasking you to choose the color of your google mini. Once you are there if you look at the URL, a bunch of random stuff and then: promocode= and then a random string of letters and numbers. YOU MUST COPY THAT RANDOM STRING OF LETTERS AND NUMBERS. Once that is copied, choose the color you want and it will take you to your cart. Here you should see that the promo code has been automatically applied (and if it has not been, enter the promo code you copied into the box where it lets you write the promo code). You will know if the promo code has been applied if the total comes out to be $0.00. Once you see that, click on confirm purchase. If it says you have to fill out a form of payment, choose a form of payment and put in the info required. (It only does this if you have never bought something off of google and basically has you put it in there because they have nothing on file for you). After you put in your information, MAKE SURE THAT THE TOTAL IS STILL $0.00!!! Once you have checked that and it still says your total is $0.00. preceed to the next page and I'm pretty sure thats it. That page should show you that your total is $0.00 and it should show you all the info you put in in the beginning (your address, phone nummber, payment info, etc.) And thats it!! You should have your google home mini shipped to you in about a couple weeks. If something goes wrong while trying to follow these steps, go back and try again or start over. If that doesn't help, I once again recomend calling this number:

1 (855) 836-3987

Mandy was the google worker that helped me resolve this issue and she was incredibly helpful and patient. I really hope this helps some of you guys out there who have the same issue as me. Good Luck!!!

crabtreemolly
Newbie

This worked for me! Thank you for posting!

Jackie_787
Casual Listener

I had the same issue and tried doing the whole entire process again in incognito mode. I still got the same issue of it charging me the original price, however, I copied and pasted the code in the URL link into the promotional code box and IT WORKED! 

DeTullio1002
Casual Listener

I cant even get a code.. says im not eligible!!... and I am.  ugh... whatever..

musicalymia
Regular

Hit up the Google Chat support line!  It look the person about 5 minutes to get it working for me!  I was horribly frustrated before this.  I have a hunch they make it this difficult for a reason though!

ErikG
Roadie

musicalymia
Regular
Hey Folks! I had the same issue, contacted Google chat support, they gave me a $10 google store credit and solved the issue!

Google Support:
https://support.google.com/store?visit_id=637074393860198871-1125689064&hl=en&rd=1#topic=3237699&con...

I had went through the steps and it charged me full price. After contacting them, they verified that my order cancellation went through. He then had me follow the promo link from the email I got from spotify in INCOGNITO MODE in my browser. It then proceeded to add the promo without issue!

The last round that they ran this promo, I never got it. So I am happy this time worked. You can only use the promo once whether it be now, or the couple years ago they did this before.

Hope this helps! TRY INCOGNITO MODE! You'll have to sign in to everything, but it worked for me.

SteveMat
Casual Listener

I cannot believe how badly Spotify have stuffed up this promotion. I upgraded my subscription in good faith and folloed their instructions and have had my order cancelled by google. I have transcripts of text conversations with spotify promising the issue will be sorted. I was told... "Don't worry! You've already secured a device and you're 101% eligible for it."

I've since contacted them again to sort it out but nothing yet. Quite frankly I'm beginning to feel that I've been conned. 

musicalymia
Regular

Here is what worked for me, I also ordered and was charged full price.

Hey Folks! I had the same issue, contacted Google chat support, they gave me a $10 google store credit and solved the issue!

Google Support:
https://support.google.com/store?visit_id=637074393860198871-1125689064&hl=en&rd=1#topic=3237699&con...

I had went through the steps and it charged me full price. After contacting them, they verified that my order cancellation went through. He then had me follow the promo link from the email I got from spotify in INCOGNITO MODE in my browser. It then proceeded to add the promo without issue!

The last round that they ran this promo, I never got it. So I am happy this time worked. You can only use the promo once whether it be now, or the couple years ago they did this before.

Hope this helps! TRY INCOGNITO MODE! You'll have to sign in to everything, but it worked for me.

Rick87Eq
Newbie

Same problem here. I followed all the proper steps, got the email, on the website it said that the promotion had been applied but still had to enter mi credit card and decided to go through with it, believing I wouldn't be charged for it. Then I just received it, check my credit card and was charged. Since there is no email to contact spotify or phone, I have no idea what to do. I feel it's so unfair I'm being charged for this. Has anyone found a solution for this problem?

smoking_angels
Music Fan
You can return to Google for a refund.
After that don't call Google because they won't help.
I have heard people getting help from Spotify, but that is just a rumor, my experience was repeated requests for help before they ended up saying the offer was expired after over 10 correspondences.

musicalymia
Regular

I jumped on Google chat, they gave me a $10 credit and helped me through the process.  The trick is to figure out where the support channels are, because they hide it well!

Hey Folks! I had the same issue, contacted Google chat support, they gave me a $10 google store credit and solved the issue!

Google Support:
https://support.google.com/store?visit_id=637074393860198871-1125689064&hl=en&rd=1#topic=3237699&con...

I had went through the steps and it charged me full price. After contacting them, they verified that my order cancellation went through. He then had me follow the promo link from the email I got from spotify in INCOGNITO MODE in my browser. It then proceeded to add the promo without issue!

The last round that they ran this promo, I never got it. So I am happy this time worked. You can only use the promo once whether it be now, or the couple years ago they did this before.

Hope this helps! TRY INCOGNITO MODE! You'll have to sign in to everything, but it worked for me.

Ebiosx
Visitor

I attempted to re-do the purchase through incognito but it says the offer is no longer valid for me. 

 

I purchased the original one and cancelled the order since it charged me full price. What can I do at this point? 

Annotation 2019-10-23 214416.png

musicalymia
Regular

Lurome05
Music Fan
There's no Solution, cancel the order and dispute charge through your
credit card. I quite trying months ago, and got one from eBay. No more
problems no more headaches.

cleverdesigner
Casual Listener

Oh, Spotify,

This has been a farce. Okay, at least for me. 

At this point I feel like I'm just an entitled whiner, some sort of freebie snatcher trying to get his grubby hands on a carrot on a stick. 

 

So I'm just done with that then. I'm really tired of the faux offering to current scrubs like me (but really for new users). Next time just say so. So you're no better than Comcast with a free crappy netbook. Just tell us so. Don't spend months with this rigamarole. 

My goodness, I don't even want this thing anymore. It was a spiff, a neat treat, but ever since I was "able" to order it, I never could actually get it for free. I feigned patience, good humor, etc. Heck, I even made a little video to explain to the unhelpful Facebook help: https://www.youtube.com/watch?v=0gxsZTW-nyo&fbclid=IwAR0q049NlMJrx0m0MNYlC0cqHRCUo8ungrrqvHlI4FyZRCx...

 

But as I've always said. I'm not bitter, just disappointed. So there, I've dusted off my saltiness. But, Lordy it's been a months-long saga to leave behind. 

Xephirothe_5
Newbie

Pretty sure this promo only works for the white colour. I was gonna get the black one but no promo was applied so I ended up here. Changed my order to the white one and the promo applied. (ta-da)

 

Hope this helps. 🙂 

Morty_hero
Casual Listener

Same issue I got charged on my credit card for this. 

 

{snip - Community Moderator edit}

DocBott
Casual Listener

Having tried to order a free Google home mini & being charged for it both Google and Spotify advised the order be cancelled and then reordered with a cut & paste of the URL for the promo code.  Having done this the Google store denies the promo code saying it's been used (even though nothing's been ordered) and suggest I contact Spotify as it's their offer as they can't do anything.  Spotify refuse to issue a replacement promo code saying it's only 1 per family.  So there you have it, two hugely succesful multinational companies completely unable to assist their customers.  At least Google tried to be helpful.  Customer service indeed.

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