Google Home Mini showing full amount 52 at checkout, unable to see discount

[aggnee8]

I went to this link to claim my free google home mini https://www.spotify.com/us/family/

I received an email from Spotify "Your Google Home Mini is now available" and clicked on "Get it Now" which redirected me to the Google store https://store.google.com/ 

I did not see the option to claim my free Home Mini. When I go to checkout it's still showing the full price at 49.00 + tax.

Please help....

[Billy-J]

Hey @aggnee8, and welcome to the community.

Hope you're doing great! 

Sorry to hear that you're having this issue. I'd recommend contacting Spotify customer support as they can take a closer look. 

You can contact support here (https://www.spotify.com/about-us/contact/)

Have a nice day! 🙂 

[Zifleblast]

I contacted support and they said that this is an ongoing issue that is ocurring and they will notify the community when it is fixed.

[Billy-J]

Hey again @Zifleblast.

Yes that is correct! Just keep an eye and this issue should be fixed soon 🙂 

[aggnee8]

Thank you. I dropped an email to <support@spotify.com>, they asked me my checkout link, so I provided that, now I hope I recieve response from them soon.

[aggnee8]

Finally they responded to my email again. I was able to order my google home mini for free. Thank you spotify support.

[Peter]

Hey @aggnee8.

Glad that the folks at Customer Support were able to help you out!

Have a great day ahead 🙂

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