Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I took picture from my son phone to show you i have account and Album but i dont see it.
Plan
Free/Premium
Country
Device
(, Samsung Galaxy S10)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey @Marlonrosel, and welcome to the community.
Hope you're doing great!
Could you try signing out/in? If that doesn't help, could you try making sure you're logged into the correct account by checking out this Support page?
If you're still having trouble, please check out this Spotify Answer.
Let me know how this goes 🙂
Hi thank you for the reply, now i get that username Marlonrosel does not exist?...when i want to reset my password with my email i see very difference username. .
Hey @Marlonrosel.
To confirm, Premium now works on the new cellphone?
I need some more info about the username. Can you tell me some more info about it? I'll be happy to help 🙂
This is the username that i get.
is:ixj4r0zdm1q1ugqws317245gz
It should be MarlonRosel
Hey @Marlonrosel.
Thanks for the info!
Usernames are automatically generated, so they are usually a string of numbers and letters. Right now, it's not possible to change your username - and there is more info on this here.
I hope this helps! I'll be right here if you need anything else 🙂
Sorry still not got my premuim back....i think undescribe .i give it up if nobody can solve it..
Hey @Marlonrosel.
No worries, I'll be more than happy to help.
Let's check the status of your account. Could you try going to your account page, and let me know if your subscription says 'Free' or 'Premium'?
Let me know how this goes 🙂
I found the problem .stupid me. I had my account on my work email ..it works got everything back .
Thank you very much for the help and support..
I feel like total noob now lol
Hey @Marlonrosel.
You're very welcome! I'm happy that this issue got fixed. If you need help with anything in the future, you can always reply here or start up a new thread and the community will be more than happy to help.
Have a great day 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…