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HELP Payment taken for family premium but still on free plan

HELP Payment taken for family premium but still on free plan

My family premium account was cancelled so I was set back to free plan. Have just paid for family premium again, money has been taken from my account but still has me as on free plan. Twice today this has happened. Paid via PayPal and once I hit agree and pay I get a page can't load but the money comes out of my bank account. Help please?

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