Having trouble with family premium

Reply

Having trouble with family premium

Corylecuyer
Casual Listener

 

  1. Plan

Premium

Country. USA

 

Device

(Moto G Fast)

Operating System

(Android 10)

 

My Question or Issue

Last month I had to get a new card and forgot to update my new billing info but when I did I had lost my previous history of songs that I've listened to also my family are still receiving ads and can't skip like they should be able to on family premium. My family have logged out and back it and it's still not working for them after I have reinvited them.

 

 

1 Reply

Jeremy
Moderator
Moderator

Hi there @Corylecuyer,

 

Thank you for your post here in the Community.

 

Just to confirm, did you loose all of your playlists or just the search history?

 

Also, can you ask your family members to open the link in an incognito/private window and from different devices?

To be sure, can you check out this article to make sure that you don't have multiple account?

 

Keep us posted.

 

Take care!

JeremyModerator
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