Hello, I have a premium family plan, and one of my accounts can not change the music, whenever he wa

[Constanza123]

Hello, I have a premium family plan, and one of my accounts can not change the music, whenever he wants

[Katerina]

Hey there @Constanza123,

Thanks for posting and welcome to the Community!

It sounds like your family member is accessing a Free account.

If you've already invited them to your plan and their account should be on Premium, we'd recommend asking them to follow the steps here to locate the account and access their Premium account instead.

To avoid further confusion, we'd also suggest they follow the steps here to close any additional accounts they have.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂