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Hola tengo pagando mi cuenta familiar y ahora me pasaron a una prueba grat

Hola tengo pagando mi cuenta familiar y ahora me pasaron a una prueba grat

Tengo plan familiar premiun y la estoy pagando ahora me sale que estoy en una cuenta gratuita y no es la mía x q cada mes la pago y aparte me borraron mis archivos , me siento estafada x ustedes
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Hi,

 

Hope you don't mind me replying in English, as that's the official language of the forum.

 

Most likely you're logged in another account, which is not your Premium Family account, but a free account with no songs. You can check if that's the case if your Username and profile picture are not the same as before.

 

It's best you log out and try logging back in with the credentials from your original account. If you have trouble remembering them - check this article.

 

Hope this helps.

AlexModerator
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