How can I change from premium duo to family?

[#1]

When I go to account and want to change, the option family does not appear.

[Julian · Accepted solution]

Hi there!

Welcome to the Spotify Community. 

If you're currently the admin of an active Premium Duo subscription, you should be able to change your subscription from here. However, if the option to pay for Premium Family isn't available to you, it's possible that your current payment method isn't valid to pay for the Premium Family subscription.

In this case, we suggest cancelling your current subscription with these steps and waiting for your account to revert to the free service on the next payment date. Once your account is back on free, you should be able to get Premium Family with one of the payment methods available here. 

Let us know if you have any questions. 

[Nikhilnchauhan]

Thank you Julian. Most appreciated. Because of your recommendation, I could move from Duo to Family without being charged extra separately as I already had ten months worth of money left in my Duo subscription and they just moved it to my Family plan I guess!

[hanscaketin]

This is not a user friendly process. I would prefer to click UPGRADE PLAN - so I can easily upgrade from DUO to FAMILY

[dimitradg]

Hey there  - I would like to make sure that any previously created account (and therefore playlists) won't be lost during this transition. Thank you in advance.

[MihailY]

Hey @dimitradg,

Thanks for reaching out.

No worries, your music library won't be affected by the upgrade. In case you have to revert your account to free in order to switch to Premium Family (as explained by @Julian above), you'll only need to redownload your offline playlists.

We hope this helps. Let us know if you have any other questions.

[Acuz]

I currently have a duo account and would like to upgrade to a family now my children are older. My concern is that my husband has his music library will he lose the library because I am the admin?

[lucrecarot]

I currently have a duo account and would like to upgrade to a family. My concern is that my dougther has his music library will she lose the library because I am the admin?

[Lyubka]

Hey there folks,

Thank you for your replies in this thread.

As mentioned by @MihailY earlier in the thread, nobody loses their saved content when upgrading. 

Your siblings get to keep their music if they join a Family plan. They will be able to enjoy all of their playlists as long as they're logged in on the account they usually use. It works on the principle that everybody in the family gets to connect their existing account to the subscription, no music is lost.

Hope this clear things up.

Cheers! 

[MadisonP]

What about music of the other person in my duo? In transition from duo to family will they lose playlists and such? Will they get back into their account the same way?

[Lyubka]

Hey @MadisonP,

Thank you for your reply in this thread.

No playlists will get lost after transition. The other person in your Duo will get to keep all of their preciously created playlists and saved songs. Just make sure everybody is logged in on the right account when accepting the invitations and things should go smoothly.

Hope this clear things up. 

Cheers! 

[thaiscmp22]

Hi there, I’m having problems changing plans in my account. I used to have premium duo with my mom and my sister an individual premium. But now my sister changed to a family plan. My mom was able to change plans just fine but when I’m trying it says an error has occurred. Could you help me with that please? 

[Lyubka]

Hey @thaiscmp22,

Thank you for your reply in this thread.

It sounds like you can't join the new plan because of the limit we have in place. Premium Duo/Family plan members are only able to switch plans once in 12 months, this includes switching between Premium Family and Premium Duo. This is called 12 month switching-restriction and if you've already switched your plan recently, it means that you will have to wait if you want to join another Family plan.

If you haven't, check your subscription status on your account page as you might've an active Duo plan yourself. If so, you need to cancel and wait until your account reverts to free - then you should be able to join.

Hope this helps. If anything else comes up, the Community will be here for you 🙂

[Peach55]

Hello, thank you for posting this info, my daughter currently is paying for Duo and is the account manager and I upgraded to family plan because we all live together and now she's getting a message that says "there was a problem" when she going through the invite link. Address is correct and we tried many times and still get the same error. Her brother was on the duo account and had no problem accepting the family plan invite from me. 

[Alex]

Hi there @Peach55,

Thanks for the post.

Your daughter may need to cancel her Premium duo subscription first, before accepting the invite to Premium Family. She can cancel the subscription, following the steps listed here, after that she'd need to wait until her account reverts to Spotify free and then accept the invitation to the Family plan.

Hope this helps.

[hanahselnes]

I switched from Student Premium to Duo Premium in December of last year and I now want to join my family’s plan. Do I still have to wait until December of this year to switch over or am I able to cancel my membership and wait until it’s free to then join my family’s plan? Thank you!

[OscarDC · Accepted solution]

Hey @hanahselnes,

Welcome to the Community and thank you for joining the conversation.

If you haven't changed your subscription in the last 12 months, you should have no problem joining another plan. However, if you've been the owner of a different duo plan, or part of it in that time, the system will show an error preventing you from joining the Family plan.

If you want to make sure if your account is eligible or not, since we don't have access to users' accounts on the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

Hope this helps. If anything else comes up, don't hesitate to ask. 

[canunezquiros]

I was about to upgrade from DUO to FAMILY, but just when I was about to do it, it said the other member of the DUO plan its going to lose the account and the playlists. How can I upgrade to family without the other person losing everything and start a new account from scratch? This should be easy!

[Beckera89]

Hallo 

Ich habe einen family Account und würde gerne 2 Personen die einen Duo Account haben bei mir mit einladen aber es zeigt ständig einen Fehler an. Was müsste ich tun damit es läuft ? 

[AlejaR]

Hey folks,

Thanks for your replies and for the info shared.

@canunezquiros, keep in mind that when a user changes plans, they don’t lose the music saved on their account (their library) or their account per se. When changing to free tier, for example, you notice some changes to the features you can access, but the library remains the same. Changing plans does not affect the library or the account.

That being explained, it'd be really helpful if you sent us a screenshot of the message you saw, so we can further investigate what exactly is happening on your side. Nonetheless, keep in mind you can change plans and the user who made part of your plan won't lose their music saved or their account.

@Beckera89, we hope you don't mind us answering in English as this is the official language of the forum. Would you mind sharing with us the error the users who want to join your plan are seeing on their side? Be aware this is a public space, so please make sure not to share any personal info in the screenshots you'll send us.

On another note, you can also recommend your relatives to try to join the plan on a different device from the one they've been using to see if they notice any difference.

If that doesn't do the trick, they can also try to join from an incognito window, making sure the address is the exact same as you added. The system takes into account periods, commas and spaces. So, give it a try and let us know how it goes. You can double-check the address you added on your account page.

Keep us in the loop!