How do you re-add a family member back to family premium

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How do you re-add a family member back to family premium

katie_brown94
Newbie

Plan

Premium

Country

 UK

Device

IPhone/Windows

Operating System

iOS

 

My Question or Issue

 I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to the email, but their not recieving the email and we have checked the junk email. Are you able to add them back to premium? or will it have to wait until the next date of the direct debit? If someone can help that would be grateful and come up with a soultion 

 

 

3 Replies

cnb70
Visitor

Help, got the same problem. Deleted a family member. Sent them a new email log on. However, how do I get back their playlists?

CarlosE
Moderator
Moderator

Hey there @cnb70,

 

Thanks for reaching out and welcome to the Community!

 

The content of an account isn't deleted if the user leaves a Premium Family plan or reverts to free after being Premium. All the content will remain in Your Library section. The only thing they need to do is download their content for offline listening again.

 

If that person isn't seeing any of their content and playlists, they're most likely logged in with a different account. Ask them to log out and log back in making sure they're using the correct login details.

 

Hope this helps. We'll be right here in case you have any questions 🙂

CarlosEModerator
 
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Maxim
Rock Star 24
Rock Star 24

Hey @katie_brown94,

 

Can you try sending the invite to an alternate email address? The email address doesn't need to be associated with any Spotify account.

MaximRock Star 24
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