How to change Premium subscription

setepovic · 2017-04-26

Hello all,

I tried to get a Premium subscription in December and gave my Credit card number. In Debember I paid 14,99€, I got access in one of my phones, and sent the invite to my family for upgrading their free account.

Links did not work, my account did only work for 1 month, and then I went back to free. Nowadays I have seen that I've been charged again 14,99€ in Apr the 20th, while I'm getting no premium service at all

Could you please help me or give me some hints to clarify what to do?

Mi user account is setepovic, my email is [redacted]@gmail.com, and I'm from Spain

Thank you very much in advance!!!

Cheers

Alfonso

MattSuda · 2017-04-26

Hey @setepovic

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

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