How to recover spotify family account from a reset phone?

[Sadboi29]

Plan

Premium

Country

Canada

Device

(iPhone)

Operating System

(iOS 10

My Question or Issue

How do I recover the Spotify family non-admin account from a reset phone?

[TreyAnastasio]

Hi @Sadboi29,

Thanks for posting in the Spotify Community!

If you’ve downloaded Spotify from the App Store after resetting your mobile device, and you can’t remember the login details for your account, I would recommend following the suggestion provided in this support article of entering possible email addresses that you own into Spotify’s password reset form. Once you’ve entered the right email address for your Spotify account, you'll get a message that the password reset email was sent. 

If you’re not receiving a password reset email for any of the email addresses that you're checking, it's possible that you used an older email address that you no longer have access to, or an incorrect one. In that case, I would recommend contacting Customer Support; they’ll take a look and do their best to help.

Let me know if you have any other questions, and have a good day!

[Sadboi29]

That's not what I asked about.

[TreyAnastasio]

Hi @Sadboi29,

Thank you for your reply!

Could you describe in greater detail what you are seeking help with?

I look forward to your reply, and have a good day!

[Sadboi29]

How do I recover the Spotify family, non-admin, account from a reset phone?

[TreyAnastasio]

Hi @Sadboi29,

Thanks for getting back to me!

To confirm, are you wanting to log in to your Spotify account on your device, or are you wanting to become the plan’s manager for the Premium Family plan? Once I get more info, I’ll see what to suggest.

I look forward to your reply, and have a good day!