Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Free
Country
Brasil
Device
Motorola g3 and desktop
Operating System
Android and Windowns 7
My Question or Issue
I'm having trouble accepting invitation to a family plan because I do not receive the email to accept. I sought every possible way to accept. I tried to delete my account and create a new one but it does not have because of what is linked to my facebook and supposedly a signature that does not appear on the account page. Please help me.
Hey there @StarHelix, maybe I can help you here.
Just to check, are you finding the email from Spotify in your junk, spam or deleted folders? If not, can you just let me know if you created your Spotify account using Facebook or if you connected an existing Spotify account to your Facebook account?
Let me know, I'd love to get this sorted for you 🙂
Hi I've researched all the email folders and I'm not really getting the email. Regarding my account, it is linked to my facebook account. Initially I used facebook to create the spotify account.
@ItsPugle
Please help me
Thanks for that @StarHelix!
Would you be able to check your blocked senders list for any @spotify.com email addresses? You may need to access your email service's webmail portal to find this 🙂 If you find any, does removing it from the list then asking the plan owner to invite you again help?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…