I can not add the two additional members that the premium family plan admites

[12124382662]

Plan

Premium For Family

Country

Peru

Device

Celphone, laptop

Operating System

(Android, Windows 10,etc.)

My Question or Issue

I renewed my premium family plan in <snip - Moderator Edit> eith the only one payment option and I had 6 members in my plan, the next day the renewal affects two of the members that were eliminated randomly.

I saw, in that moment that the terms & conditions of the family plan were changed, but i saw that one benefit that the new version  of the family plan are that I can add two additional persons to my plan, and I saw the option to do this.

But I do not see the option in any version of the app/account configuration where I can buy two more accounts to join my family plan.

Can anyone help me please!

Best regards,

Marat

[Maxim]

Hey @12124382662,

Thanks for reaching out.

You can follow the instructions outlined in this support article to buy more plan slots 🙂 Look for the section called "Comprar más cuentas para tu plan".

Hope this helps!

[12124382662]

Hi @Maxim, I already tried that instruccions, but the option to "buy additional accounts" is not there android nor web version.

That the problem i have.

What can i do?

[Maxim]

Hey @12124382662,

Thanks for letting me know.

Can you let me know if you're using a recurring payment method (e.g., credit card) to pay for your subscription every month or if you've paid using a pre-paid payment method for a longer term? 🙂

[12124382662]

The second option, I am using a prepaid payment method for one year,  my next billing day is in <snip - Moderator Edit>.

You can see it in the images attached.

[Maxim]

Hey @12124382662,

Thanks for the update and for confirming your payment method.

Right now, only Premium Family plans with a monthly recurring subscription can add the 1–2 extra members. Since you’re using a prepaid method, that could explain why the option isn’t available on your end.

If you’d like to add more members in the future, you may need to wait until your current subscription runs out and then switch to a monthly recurring payment option.

Let me know if you have any other questions 🙂