I can´t add my wife to the premium account

[marcelo_fox]

Good morning,

I have family account, but i can´t add my wife, this information is wrong address.

I need help please!

Thank you for attention!

[mxtthmx]

The address of your wife must be the same as the address of the owner of the premium account. 

[marcelo_fox1]

Thank you ,

This address it´s same, myself logged in accound and doens´t work.

[mxtthmx]

What does the pop up error says? Why you can't add your wife to the premium account?

[marcelo_fox1]

The website inform that address not same, but I acess de account and it´s right.

[brunafsepulveda]

I have the same problem with my husband. =( Does anybody can help us?

[marcelo_fox]

At the moment, no solution. I try in Facebook no response.

Is very sad!

[platojack]

I have the same problem. I assumed it was because once upon a time my husband and I had our own separate spotify accounts before joing the family plan and it was denying my email address. I have created a new email account just for spotify and it still does not work. Starting to get frustrated. 

[marcelo_fox]

Before contact by facebook, this problem is resolve.

Thank you for help!