I can't include my daughter in the Family Plan

[agca]

Hi,

I've followed the instructions to add a family member in the plan, but I am not being able to add one of my daughters. My wife and other daughter were successfully added using these steps.

I am receiving a message that something went wrong, with no clue w.r.t. what exactly happened (!?!?!?!?).

Spotify only offers community support, as this seems to be a bug or something which should be dealt internally, I am not sure how to fix it.

Any suggestions before I cancel it and move to another service provider?

Thanks

[Maxim]

Hey @agca,

Please let me know the exact error message.

Thanks 🙂

[agca]

Sure...

3 - Opa, algo deu errado. Tente de novo.

Which can be translated to "3- Ops, something went wrong. Try again".

thanks

[Maxim · Accepted solution]

Thanks 🙂

Please tell your daughter to reach out to Support so they can look into this for her 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[agca]

Thanks!