I can’t invite anyone to my family plan

[Shadow-Walker]

Plan

Premium

Country

 Turkey

Device

iPhone 7

Operating System

iOS 11

My Question or Issue

 I have family premium and I made the payment but i can’t invite my family members even though we live in the same address. It looks like I’ve invited them but email aren’t going to their mailboxes. Please help. 

[Maxim]

Hey @Shadow-Walker,

Thanks for reaching out.

Can you try sending the invite again, from a different browser/incognito window?

Let me know if that does the trick. I’d also suggest checking that you’re following the exact invite a member steps here: https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/.

Keep me posted 🙂

[Shadow-Walker]

It didn’t work 😞

[brettkennedy08]

I am having same issue, subscribed to premium family, but when I go to Premium Family on my account page I dont get invite options, just the upgrade page.  have already logged out and back in again

[Maxim · Accepted solution]

@Shadow-Walker,

Thanks for letting me know.

Can you try sending the invite to an alternate email address? The email address doesn't need to be the same as the email address that's associated with the family member's Spotify account.

[Maxim]

Hey @brettkennedy08,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!

[Shadow-Walker]

It worked! I can't believe it, thank you so much :)))