I can’t join our family subscription

[Gukabo]

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

[Trimar]

Quiero volver a aceptar la invitación del plan familiar. Tenemos el mismo hace 2años no estuve en otro. Mí hermano tuvo un problema con la tarjeta y lo arreglo todo se pudieron unir. Pero a mí me dice que no puedo unir a un plan en 12 meses pero es el mismo plan que tenia

[Cindy222]

Plan

Family Premium

Country

Australia

Device

iPhone and Macbook Pro

Operating System

(Latest iOS)

My Question or Issue

I recently cancelled my family plan and rejoined with me as the manager (somehow my son was previously).  I am trying to rejoin one of my family members but it is saying they can only join another persons plan once a year.  The other members joined fine.  Is there a way I can fix this or find out when the 12 months is up?

[#4]

no me deja unirme a mi familia, me dice que hay una restriccion y no entiendo porque

[#5]

Lo que pasa es los meses anteriores estaba en un plan familiar pero no pude seguir en ese, mi prima me está enviando el enlace para unirme a un nuevo plan familiar pero no me deja, me dice que debo esperar a que pasen 12 meses, necesito que ayuden urgente, ya pagamos y no me deja ingresar

[yala1]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Family plan, I was in a family plan and the owner forgot to switch cards over when he got a new one. The plan ended because of failure of payment. He started it back the same day and sent me a link i can’t join because it says i have to wait 12 months?? It’s the same person as last time i dont understand the issue.

[cherry7278]

Hello! My brother tried to join the family plan for the first time and he use the family link I sent him and after inputting the address, the result says "Find another Family plan that works for you". We live in the same house and he use the address that I am using. I created a new account to show him step by step I got the same result. I still have 3 available account that can join and my sister manage to join the plan last week. Please help.

[Brendamjc]

Hola! Lo que pasa es que me estoy uniendo a un plan familiar y me dice que no puedo unirme a ese plan que es casa 12 meses pero otro familiar si pudo y yo no. 

[Margaux17]

Je viens d'avoir le nouveau lien pour accéder a mon nouveau abonnement famille mais je ne peux pas le rejoindre et dois attendre 12 mois. 

Il y a un mois j'ai arrêté mon ancien abonnement car je ne vis plus dans la même famille. 

Je veux accéder à ma nouvelle famille. 

Plan

Family plan

Country

France

[David1151]

When I enter the invitation and enter the address, the last step tells me: "Find another premium plan for you."

Plan

Premium Family Plan 

Country

Panama

Device

(Honor x8 and a dell Latitude 7400)

Operating System

windows 11 and Android 13

My Question or Issue

How can I solve my problem?

[yesel_27]

algo similar me paso quise agregar a un familiar y no me deja agregar, segun spotify mi cuenta esta protegida y no pueden hacer nada y te hacen invitación para contratar el individual.

[David1151]

No me deja unirme al plan familiar

Plan

Premium

Country

Panama

Device

(Honorx8, Tab a8, Latitude 7400 dell)

Operating System

(Windows 11 y android 13)

My Question or Issue

ayudenme

[mennozalm]

Same issue. Understand the rule, but it has a adverse effect. Can we solve it in any way? It is now 'blocking' my sons email adres which is linked to his spotify account which now can't be added to the premium family plan.

[LoLcio]

I sent the invitation link and provided the correct address, but after entering the address, the website doesn’t join the person to the group. Instead, it just redirects to another page to explore other Premium plans. How can I fix this issue?

country: Brazil

[g0dl1ness]

Not sure why but have a issue with inviting new member to my family.

Plan

Premium Family

Country

Ukraine

Device

Tried on different devices, MacMin, macbooks, pixel phones ... (all the same)

Operating System

Any, also tried on different MacOS and Windows also Andoid.

My Question or Issue

When i try to invite new member send link all as usually accept then confirm address and see : 

Find another Premium plan
that's right for you
Our Family plans are for members that live in the same household.
You can explore and find another Premium plan that's right for you.

However i try by myself, and got this error from api : 

{"code": "USER_J0IN_CHECK_FAILED", "detail":"super-active-plans", "data": 0}

Tried to find solution regarding this error but no info were found.

[Bened]

When I add family members to my subscription, they can't seem to be able to join (I have 2 more free slots). I tried to reproduce the issue and the way it looks like for a member is: when the address is entered correctly, the member sees a message that they should explore other premium plans. No error. 

When entering an incorrect address the message is that the address was incorrect (as expected).

I don't understand how I can add people now. It seems to persist.

[MDRZN]

I've been paying for Spotify Premium since 2014 and now they won't let my housemates join my Family plan with that**bleep** excuse "Our Family plans are for members that live in the same household."?

I guess if this isn't fixed in 30 days or less, I will simply unsubscribe and save myself a lot of money.

**bleep** this anticonsumer behaviour.

[Vichow]

me pasó lo mismo, encontraste alguna solución?