I can't join the Spotify family using the same address

[Jasminel]

I have the same address with my family, but I can't join the Spotify family. Please help

[MonicaM_Bogota]

Hi, @Jasminel!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support

Don't hesitate to create a new thread if you need us again.