I can't pay for make Premium

[AlpYuktug]

Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?

[EthanS1]

Hey, @AlpYuktug! - Welcome for posting on the Spotify Community 

Below is some troubleshooting steps, Can you check all of these and make sure these are complete. It may help to reach out to your Credit Card Provider as there maybe a issue at there end. If you still have no luck let me know and we'll get this looked in to deeper 🙂

1. Was your payment method issued in the same country that’s registered to your Spotify account?
   The country of your payment method must match the one in your Spotify profile, so we can verify your location.
   Check out more information on how to change the country on your account.
2. Is your card enabled for foreign purchases, and online and recurring transactions?
   You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.
3. Has your card expired or been canceled?
   Contact your bank or credit card company for further details or to request a new card. Then update your payment details, and try signing up again.
4. Contact your bank or credit card company. 
   Their phone number is usually provided on the back of the card you’re trying to use

[AlpYuktug]

I told you about,  I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". And i can buying other website. So, I think, this will be Spotify issue. And yes, my payment method had same country with registerede account.