I can't upgrade from Premium Individual to Premium Duo.

[thomasboer]

I would like to upgrade my Premium Individual account to a Premium Duo account. However, in My Spotify account I can only change to Premium Student or to Spotify Free. Why do I have this problem and how to upgrade to Duo anyway?

[Maxim]

Hey @thomasboer ,

Thanks for coming to the Community.

You can try upgrading to Premium Duo at https://spotify.com/duo. 🙂

Let me know how it goes! If you see any error messages, please share those with me.

[thomasboer]

Hi Maxim. I don't get the possibilty to change to Duo at all when choosing for "Beschikbare abbonementen" (EN: Available subcriptions). Please see the screenshot attached.

Kind regards,

Thomas

[Maxim · Accepted solution]

Hey @thomasboer ,

Thanks for the screenshot 🙂

Can you please check if the Duo plan is being offered to you at https://www.spotify.com/premium/?

If it also doesn't work on that page, please try using another device and/or another browser/an incognito window.

Let me know how it goes.

[thomasboer]

Hi @Maxim. On this way, it really felt for me as taking a second premium subcription and I was hesitant to continu giving my payment details. However, in the end it worked. Thank you for your help.

[Maxim]

Hey @thomasboer ,

Glad to hear that it worked 🙂

[SashaMC]

1. My husband added me to his duo and i cant get it to upgrade and change from free to the duo.

[Maxim]

@SashaMC ,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!