Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I can't verify the address on a family account

Solved!

I can't verify the address on a family account

I type exactly the same address as the account manager but it says that I'm a different country.
Reply

Accepted Solutions
Marked as solution

Hey @fdescoffier,

 

Thanks for reaching out.

 

You're probably seeing this error message since the country in your account doesn't match the one in the Family manager's account. Please double check this on your account page and change it if needed.

 

Let us know if that helps.

MihailYModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

3 Replies
Marked as solution

Hey @fdescoffier,

 

Thanks for reaching out.

 

You're probably seeing this error message since the country in your account doesn't match the one in the Family manager's account. Please double check this on your account page and change it if needed.

 

Let us know if that helps.

MihailYModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I have confirmed that the address on my account is the same address that we are submitting, but I keep getting the message that we need to live in the same house.

me too

 

Suggested posts