I changed from duo to family and didn't show on the cell only on the laptop

[user-removed]

First I had trouble payment on the cell, the app didn't accept any kind of payment. I was able to pay on the laptop and change from duo to family but now the cell doesn't show the change.

[Dian]

Hey there,

Thanks for posting in the Community.

Where are you looking for the change on your mobile phone, the app or the account page in a web browser? The change from Duo to Family should be visible only on the account page in a web browser. Try logging out and logging back in again with your credentials to make sure you're in the right account.

Let us know how that went,

Cheers!