I didn't receive an email for family pack

[driesryde]

Hello,

My nephew started a family pack but I didn't receive an email. I looked into my spam and asked if he could send it again the invite but still I got nothing. 
Could someone help me? 
thanks!

[Maxim]

Hey @driesryde,

I'd recommend telling him to manually send you the invite link, instead of sending you the invite email.

Let me know how it goes.

[driesryde]

No it did not work. he doesn't find the link that he should send me. He can only send me the invite

[Maxim]

Oh yeah that's right. Invites can only be sent out via Email at the moment, sorry.

[Sjerry_74]

I have the same issue! Any solutions?

[ajninarp]

Same issue here. Sent out 4 emails -- only 2 were received. Please let me know how to proceed. Seems silly to pay for a service that we can't use.

[driesryde]

I've sent an email to spotify themself. They will help you further!

[kentandersson]

I have the same problem. Have tried to get in touch with Spotity, but they ignore me.

[Maxim]

Hey @kentandersson @driesryde @Sjerry_74 @ajninarp,

Please do the following:

1. Please try sending the invite again using a different device or different browser/in a ingocnito window
2. I'd recommend making sure that the member has checked their junk/spam folder.

[MelCoetsier]

Hey!

I have the same problem and tried the solutions you requested but nothing changed... Could this have something to do with the fact that I have tried Spotify Premium in the past? It was a 3 months try-out in december last year?

Kind regards

[Maxim]

Hey @MelCoetsier,

Thanks for reaching out.

Just to check, are you also having trouble sending/receiving a Premium for Family plan invite? It sounds as though your issue may be slightly different.

If this is what’s happening however, don’t worry. You should still be able to join a Premium for Family plan, even if you’ve had/tried Premium before.

There’s some more info on Premium for Family here which may be of use here.

But, if this doesn’t help and you’ve tried the suggestions, give Support a shout:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/
2. Twitter - https://twitter.com/SpotifyCares
3. Facebook - https://www.facebook.com/SpotifyCares

They can look in more detail backstage for you 🙂

[kentandersson]

I did more than that: I went to our email administration tool and checked the mail log. There where no emails at all, nothing that had went to the spam folder, not even anything stopped by the firewall. So notning is being transmitted from Spotity.

[Maxim]

@kentandersson,

Hmm, that doesn’t sound right! If you were following the exact Invite a Member steps here, and this still happened i’d then recommend reaching out to Support. They’re able to look at the account’s in more detail backstage. Sorry I can’t help more! 🙂

[kentandersson]

I have had a long conversation with support and they even tried to send the email directly from their side. It did not work, no emails from Spotify in our server log. There might be some problems with the IP addresses Spotify uses, they might be blacklisted as spammers. The support staff told me they would involve their technical department to find out.

[Maxim]

@kentandersson

Alright, I appreciate you letting me know! They’re the best team to keep helping from here, so i’d recommend staying in touch with Support. Fingers crossed you’ll be up and running again soon.

I’ll be here if you have any other questions in the future. 🙂

[driesryde]

Thank you very much! Appreciate it!




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[driesryde]

Thank you very much! Appreciate it!




Verstuurd vanaf mijn iPhone