I get an error message and cannot connect to share my family premium

[#1]

I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.

[Eni]

Hey there, 

Thanks for getting in touch about this and welcome to the Community. 

Could you send us a screenshot of the error message you're getting? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

Additionally, have you tried following these exact steps to invite your wife to the Family plan? 

On another note, we're happy to help here, but if you prefer, you can try reaching out directly to our Support team through any of these channels so they can take a closer look at your accounts and further assist you with this. 

We'll be on the lookout.