I got ads with premium family

[Beanz321]

Plan

Family Premium

Country

Italy

Device

Samsung s21

Operating System

Android 

My Question or Issue

Why do I get ads, my subscription was bpoked successfully

[Joan]

Hi there @Beanz321,

Thanks for reaching out. Consider checking the following things:

• Make sure you're logged into the correct account.
• Check your account page to make sure the subscription is actually active.
• Where do you see the ads? Is it only within podcasts? If yes, this is normal, see here.

Hope this helps.