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I have a problem listening to my Spotify when my sons listen to music

I have a problem listening to my Spotify when my sons listen to music

When my sons play their music, my spotify stops working
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3 Replies

Hey there,

 

Thanks for coming to the Community.

 

I recommend making sure that they are using their own account to listen to music.

 

Let me know how it goes!

MaximSpotify Star
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Note: I'm not a Spotify employee.

Hi Maxim 

Thanks for your assistance.

Would you mind walking me through this please.

I am not sure what I have done incorrectly?

The kids are currently added as family member on my Spotify.

Thanks a lot.

Hey there @Caren_T,

 

Thanks for the post.

 

You need to make sure that your children are logged in with their own Spotify accounts into their own devices. You can do this by checking the profile picture and display names on their profiles. They should be different than yours.

 

Also, make sure that your account is logged out from any devices that they can access as well, this includes TV, home speakers etc. 

 

Hope this helps.

 

 

AlexModerator
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