I haven't moved, but my family still can't join my Family plan

[Eduardopa]

I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I live in the same place for 4 years, I doubt that Spotify has my old address (although I can't seem to find anywhere to check that), but now my family members can't join my family plan anymore (eventhough we live in the same house).

How can I add them again? 

[Maxim · Accepted solution]

Hey @Eduardopa,

I'd recommend telling each member to reach out to support so that their address can manually be verified. Thanks 🙂

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