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I live in a cruiseship and cant add my partner on my premium plan

I live in a cruiseship and cant add my partner on my premium plan

We are currently onboard the vessel Sapphire princess, my and my partner want to use duo plan. I already paid for it but cand add her to it because we are in the middle of the sea
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1 Reply

Hi there,

 

Thanks for reaching out about this in the Community!

 

What you're trying to do might not be possible while you're both abroad at sea. 

 

Both your accounts need to be set to the same country. When your partner is accepting the invitation to the Duo plan, they need to enter the exact same address as the one you've set on the plan. Note that it might not work if they're not at the physical address while confirming the address. If that doesn't work while you're on the ship, you'd need to do that once you return to the address.

 

Hope this helps.

AlexModerator
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