I'm the only one on my Family Mix, despite others being on the same plan

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I'm the only one on my Family Mix, despite others being on the same plan

NeonNeedsHelp
Newbie

Plan

Family Plan

Country

U.S.A

Device

(Samsung Galaxy S7 Edge)

Operating System

 

 

My Question or Issue

My family and I have been under the same family plan for years now. For most of that time, the "Family Mix" playlist has worked fine and showed what we've all been listening to. A few months ago though, the "Family Mix"  started to only show my music under my profile, and no one else. This is only under my account though, as others under the same plan can see everyone else under "Family Mix", including what I've been listening to. I mostly use my phone but it's the exact same issue on my laptop as well. I clicked on "Manage members" and it only shows my profile, not anybody else. Please help! 

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1 Reply

Alex
Moderator
Moderator

Hi there @NeonNeedsHelp,

 

Welcome to the Community!

 

In this situation we'd recommend for everybody to leave the Family mix > log out > log back in and then rejoin the mix. You can have a look at this support article for more info on how to do that. This should force sync your accounts and the mix anew.

 

Let us know how it goes. We'll be on the lookout for your reply.

AlexModerator
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