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I made family plan and my mom is still getting charged for premium. I want this fixed

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I made family plan and my mom is still getting charged for premium. I want this fixed

Aleonoraw
Casual Listener
  • I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is the only route I can take. She does not have an account through our phone service provider. 
4 Replies

Re: I made family plan and my mom is still getting charged for premium. I want this fixed

OneByBoo
Rock Star 19
Rock Star 19

Hey there @Aleonoraw,

thanks for posting !

 

As a first and basic step please follow the instructions provided here to make sure you've done all steps needed.

 

Let me know how it goes 🙂

OneByBooRock Star 19
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Re: I made family plan and my mom is still getting charged for premium. I want this fixed

Aleonoraw
Casual Listener

Hi, nope this article didn't help. Please advise how Spotify can reimburse my mother

Re: I made family plan and my mom is still getting charged for premium. I want this fixed

Deebest46
Visitor
  • Have they resolve the issue?

I’ve just noticed I have been being charged even though I join a family plan months ago

Re: I made family plan and my mom is still getting charged for premium. I want this fixed

Petya
Community Legend

Hi there @Aleonoraw,

 

Thanks for reaching out! 

 

Take a look at this article and follow the listed steps to find out where the charges are coming from. 

 

Let us know how it goes!

PetyaModerator
 
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