I made family plan and my mom is still getting charged for premium. I want this fixed

[Aleonoraw]

• I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is the only route I can take. She does not have an account through our phone service provider. 

[OneByBoo]

Hey there @Aleonoraw,

thanks for posting !

As a first and basic step please follow the instructions provided here to make sure you've done all steps needed.

Let me know how it goes 🙂

[Aleonoraw]

Hi, nope this article didn't help. Please advise how Spotify can reimburse my mother

[Deebest46]

• Have they resolve the issue?

I’ve just noticed I have been being charged even though I join a family plan months ago

[Petya]

Hi there @Aleonoraw,

Thanks for reaching out! 

Take a look at this article and follow the listed steps to find out where the charges are coming from. 

Let us know how it goes!