I want to keep my family premium but I keep getting emails saying it will be cancelled soon?

Reply

I want to keep my family premium but I keep getting emails saying it will be cancelled soon?

Glutenfreekids
Visitor

Plan

Family Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I recently got Spotify Family and I started getting emails that I have cancelled the Spotify Family Premium plan. However, I haven't and when I click the link that says "Stay Premium" it just shows that my current plan is still the Spotify Family Premium. How can I make sure that I am still on the Spotify Family Premium plan since I keep getting these emails saying the plan will cancel?

 

1 Reply

Alex
Moderator
Moderator

Hey there @Glutenfreekids,


Thanks for reaching out about this in the Community!

 

If you haven't cancelled your Premium subscription and your payment method is active, you shouldn't worry.

 

We'd recommend you reach out to our customer support team here and send them a copy of these emails. They'll be able to take a closer look and check whether they are legit Spotify emails and if you have a second account by any chance.

 

Hope this helps. 

AlexModerator
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