I wanted to add my grandmother in my plan we cannot find the address I used

[mntzkim]

I’ve been using the family plan since 2020 or so and I never had once had difficulty in looking for my home address.

Fast forward to now in 2024, I kicked someone out and wanted to add my grandmother. I inputed the same address and it can never be found. I tried as advised, using any nearest landmark but I can’t find any so I resorted to using the street.

Despite doing all that, spotify would not accept the address because it was “too vague.” Any help? We live in a town in the Philippines and it’s annoying because there’s not that many landmarks registered. Not to mention that we live in a subdivision which I’m going to reiterate, was registered before in the past years.

[AlexKinney]

Hello,

Please ensure that you enter the exact address found on the Plan Manager's account. The plan manager should update the address at https://www.spotify.com/us/account/family/ so that it is the same as everyone else at the address. If that doesn't work, try using the nearest local landmark.

If this doesn't work, consider contacting Spotify support at https://support.spotify.com/contact-spotify-support/

[Maxim]

Hey @mntzkim,

Thanks for coming to the Community.

Just for clarification, are you trying to update the plan's saved address through your account (plan manager) or are you trying different versions of your address through the other account when you try to accept the invite? 🙂

[mntzkim]

I’m the plan manager and I’m the one who is trying to add my grandmother in the family plan since we now live under the same roof.

No matter what I do, our plan address won’t show up. I tried updating it as well but none of our town’s landmarks were appearing on the address bar. Not even the town’s plaza or nearby resorts. I even tried to just put in our town and only roads would show up.

[Maxim]

Hey @mntzkim,

Thanks for letting me know.

Can you please try creating a Plus code and entering that as the address? 

https://maps.google.com/pluscodes/

[chabeezy]

I've had an email from spotify saying they're going to delete my family members account (its actually just an account I use on alexa) if I don't reconfirm the address.

Spotify give no way of knowing said address. Why? It's bizarre. Feels a scammy way to try and delete accounts and save money.