Help Wizard

Step 1


Incluir dependente em plano família

Incluir dependente em plano família

Excluí uma conta premium familiar e reativei outra conta antiga premium familiar. Minha esposa não consegue voltar para a conta antiga pois aparece uma mensagem de que não pode ser incluída em plano família em período menor que 12 meses. Já excluí a conta nova à qual ela está ligada
1 Reply

Hey there,


Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.


We can't make any account related actions here in the Community as we don't have access to such systems and tools. It's best you get in touch with our Customer Support team via one of the channels here about this as they can take a closer look into the matter and help you with your request.


Hope this helps,



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