Ineligible For Family Plan

[yobabsquirrel]

Plan

Premium

Country

USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

Windows 11 (Laptop)

My Question or Issue

I have an active Spotify Premium account and have for several years. I was attempting to upgrade to the family plan, but keep receiving this error message that says I am ineligible. I pay through Apple, I canceled my subscription through Apple to see if that would fix it, and it still didn't. 

[Maxim]

Hey @yobabsquirrel ,

Thanks for coming to the Community.

I recommend trying it again in an incognito browser window, another device, and/or while being connected to a different network.

Let me know how it goes 🙂

[yobabsquirrel]

Hi, this did not work.

[Maxim]

Hey @yobabsquirrel ,

Thanks for letting me know.

In this case, I'd recommend waiting another 24 hours. 🙂

Let me know how it goes!