Invite link under premium family is not working (have read and followed all instructions in help)

[jondoh1406]

Plan

Premium Family

Country

NZ

Device

Acer laptop (late 2018)

Operating System

Windows 10

My Question or Issue

I have copied link for family member to set up account but it is not working - have followed all instructions in help section to no avail. Comes up with:

[Brunelicia]

Hey @jondoh1406 ,

Welcome to the Community!

Can you give it a try by accessing the link in an Incognito Window?

Let me know how you get on 🙂

[jondoh1406]

Thanks - did that already, did not work....

[Brunelicia]

I recommend you to get in touch with the Support. You can find some more info on how to do this here: https://www.spotify.com/about-us/contact/

Have a great day! 🙂

[jondoh1406]

Thanks, will do

[Brunelicia]

When did you first reach out to CS?

They'll be able to take a look in your account and help you with that. Keep in mind that it may take up for 48h for you to get a response.

Also, if you received an automatic email, I recommend you to reply to it to make sure you'll get an answer as soon as possible.