Invito a Premium Family

[user-removed]

Qualche mese fa il mio coinquilino ha acquistato family premium, mi ha invitato e siamo diventati una 'famiglia'. Qualche tempo dopo lui ha deciso di chiudere il suo account Facebook con il quale aveva attivato Spotify. Qualche giorno dopo ha poi creato un nuovo account senza Facebook e mi ha invitato nuovamente a far parte della famiglia ma il sistema continua a darmi errore. Non riesco a capire perché.

Grazie

[Aichel]

Hey @user-removed, thanks for writing!

We hope you don't mind us replying in English. Don't worry, our customer support team could give you a hand with this in Italian. You can get in touch with them here.

They'll reply to your message as soon as possible.

Have an amazing day 🙂

[erikasugey21]

Hola. No puedo ingresar a la invitacion de spotify que me mandan al correo, la abre pero no termina por cargar el enlace.

[Melody]

Hey @erikasugey21

Sorry for the reply in English! We also have Spanish support via email at https://www.spotify.com/about-us/contact/contact-spotify-account/

In the meantime, if you're having trouble managing your Premium for Family plan, do any of the steps here help: 

https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/ ?

Many thanks 🙂

/M