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Issue with the mobile app and family plan

Issue with the mobile app and family plan

We have a family plan and my sister is the manager. There is an issue for the mobile app for both me (Android) and our mom (iphone). When I open the app it says that my premium subscription has been canceled and I can choose to renew or use Spotify free, but if i then go to the home screen and open the app again, everything works fine. But for our mom, when she opens the app she is presented with only the possibility to cancel the subscription and use spotify free, going to home screen and opening the app again doesn't help. Either way there seems to be a bug with the system not properly registering our accounts. On android, if I do press to renew the subscription, as presented once opening the app like I explained, it says that I'm already a member of a plan, but then if I go to manage my plans, it says that the plan hasn't been renewed. But it has... I asked my mom to log in through the web player with her account and everything worked fine, premium was working and no screen saying to "renew or cancel".

 

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1 Reply

Hey @Papasyrup,

 

Thanks for posting in the Community.

 

Could you check if you're logged in on the right account on the app? Here is how to check for multiple accounts.

 

Could you also prepare a short screen recording of your experience? This way we'll be able to straightaway point you in the right direction and find out the reasons for this behavior.

 

Keep us posted,

 

Cheers!

DianModerator
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