Moved from Netherlands to Thailand. I changed this via payment method but I still see Netherlands as country in my details. I filled in my address in Thailand and try to add my girlfriend to the family subscription but it says "you don't live on same address" while we do.
My Question or Issue
What could be the cause of the issue? Her address on Facebook was still Bangkok while we live in Hat Yai and entered an address in Hat Yai. Could this be the cause? Or what else? I'm entering exactly the same address. Another issue could be that my profile still says Netherlands instead of Thailand.
I hope to hear soon from you since I'm working on this for a while and I dont get any reply from Spotify team via FB messenger.
Welcome to the Community! We're happy to shed some light on the situation.
If you moved to another country and already updated your payment method accordingly, the changes will take effect from your next billing date. You can check the date on your account page, under Your plan.
Hope this info is useful. Let us know if you have any other questions 🙂
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