It doesn’t work

[Sandypine]

I did not realize about the verification of my account and now it does not let me go back into the family plan, even if i follow the steps of the help page..

why it doesn’t work?????

Plan

Family 

Country

 Mexico

Device

 Macbook Air

[Jose_M]

Hello @Sandypine!

Thanks for coming to the Community. I'll be here to help you out.

Sorry to hear you couldn't verify your address on time. Not to worry -- I'd recommend reaching out to Spotify here. They'll be able to take a look backstage and hopefully solve this and join you to your Premium for Family as soon as possible. 

Hope this helps and let me know if you have any other questions!