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Joined Family Plan, suddenly get ads when listening to music.

Joined Family Plan, suddenly get ads when listening to music.

Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium.  I joined a family plan with my partner today and after listening to music for an hour I received TWO unskippable ads that I had to close the app and reopen to get around.

 

WHY AM I GETTING ADS?

 

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2 Replies

conward1_0-1708217602844.png

 

Hi there @conward1,

 

Thanks for reaching out. What devices does this happen on? If it's only on Desktop, try performing a clean reinstall, perhaps there is some desync issue where the Premium isn't recognized properly. If you get ads on all devices, then perhaps it is actually the case that you have some forgotten secondary account and you're logged into the wrong one or your Premium is activated on the wrong one. Consider checking out these steps to clear that out.

 

Hope this helps.

JoanModerator
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