Kicked off my family plan

[Moneygrabs]

Had an email about family plan renewal with my wife, didn’t verify it within 7 days the seven days email, and now I can’t get access to a family plan that I already pay for until 12 months? unless of course you want us to pay for a separate account for 12 months?  No chance! What you playing at guys? 

Plan

Premium

Country

uk

[Maxim]

Hey @Moneygrabs ,

Thanks for coming to the Community.

I recommend reaching out to Customer Support so that they can take a look into this.

Hope this helps 🙂