Kicked out of Spotify family

[MaraP]

Hi,

Together with my roommates we created a Spotify family. At first it work perfectly but suddenly I got kicked out of the plan. I have read that this is because my address could not be veridied but unfortunately I have never received this email. I have sent Spotify an email via the contact form over two weeks ago but so far I have not received an answer. At this point I'm really frustrated, how can I get back into my family since I am paying for it?! 

[OlaB]

I have exactly the same problem, I got kicked out because my address was not verified, while noone asked me to verify my address. The new invite to the family does not work, how can I get back to the family account?

[OlaB]

Hi again,

In the end I wrote the customer suppert at the support.spotify and they helped me to solve the issue in real-time. They have to allow your account to rejoin in the 'backstage' as they called it. I have already re-joined.

Good luck!

Ola

[MaraP]

Thanks for letting me know! Do you mean you filled out the contact form?

[OlaB]

Yes, through the contact form. I got to the page where I could start a chat, like this one...

[MaraP]

Thanks so much!!

[Peter]

Hey @OlaB.

We're glad to hear our Customer Support team were able to help you out 🙂

If there's anything else you need help with, we'll be right here.

Take care,

P