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I was not able to vefiry my account/confirm my address during the 7-day span given to me on my email and now I'm back to free account.
How do I verify my account or get back to my family's plan? My sister tried to invite me but I always get this message "You're unable to join this Family plan. Need help? Read our FAQ."
Solved! Go to Solution.
Hi @433-p_qodeznt, thanks for writing.
Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.
In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them. One is filling out the online contact form.
Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.
You can also use the Facebook support. Shoot them a message here: Spotify Cares.
When you message them, inform all the e-mail addresses on the plan.
Let me know if this helps!