Help Wizard

Step 1


Loss of owner status (family plan)

Loss of owner status (family plan)

I have had family plan for a few years now. I was the owner until my account got hacked. Then I had live help from a Spotify staff to reset my account and username while keeping all of my playlists, etc. The problem now is that it appears I'm not the owner anymore as I cannot send and manage new invites (note that one family member account is still working). I would like to regain owner status of my account without losing any personnal music.


By the way, why is live help not available anymore?


Thank you!




1 Reply

Hey @utopie32,


I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.


I hope this helps!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts