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Lost ownership of Family Plan

Solved!

Lost ownership of Family Plan

Plan

Family Premium

Country

 New Zealand

Device

HP Spectre X360, Iphone 6s

Operating System

Windows 10, iOS11

 

My Question or Issue

Logged in to check the family subscription to add my son. I logged into the Spotify website > Click Account > Premium for Family. Then I got a message saying:

 

Your account is part of a family plan, please refer to the Premium for Family owner to manage your plan.

 

I am the one paying the bill and created the main account so how come I can't configure the family plan anymore? Please advise. Thanks!

Reply

Accepted Solutions
Marked as solution

Hey @JhenicCurtis, welcome to the community. 

 

Hope you’re doing great!

 

Could you make sure you are logged into the correct account following this guide? 

 

Keep me posted 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @JhenicCurtis, welcome to the community. 

 

Hope you’re doing great!

 

Could you make sure you are logged into the correct account following this guide? 

 

Keep me posted 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

@Billy-J, Thanks for the assist. Not having logged in for a long time seemed to got me confused. It looks like my facebook account was the account owner. Talk about me being stupid :D.  

Hey again @JhenicCurtis,

 

You’re welcome, I’m happy I was able to help out 🙂

 

If you need help with anything else, you can always start up a new thread, and me or others will be happy to help you!

 

Take care 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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