Me and my friend took the duo plan but now she can't access the plan

[#1]

The phone number she payed from is not working! It's showing please check ur number

[Maria]

Hey there,

Thanks for reaching out on the Community!

Just to confirm, is she only seeing this error message when she's trying to log in to the app? Does the same thing happen if she tries to sign in to the account page?

If possible, could you check if she can log in to her account on another device? Is the same error appearing there?

Should the issue persist, could she send a screenshot of the error message she's seeing? Just make sure it doesn't include any personal info.

Let us know how it goes.