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Member kicked out when upgraded

Member kicked out when upgraded

Hi,

 

I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well.

 

But when I upgraded my wife got kicked out of premium without any warning.

 

Superbad experience, how is it possible that the upgrade flow is so broken?

 

 

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1 Reply

Hey @A83 ,

 

Thanks for coming to the Community.

 

You're essentially entering a new contract when you change your subscription type, so the old subscription is canceled, hence the other member account returns to free. 🙂

I'll make sure to pass your feedback onto Spotify, though.

MaximSpotify Star
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