Member kicked out when upgraded

[A83]

Hi,

I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well.

But when I upgraded my wife got kicked out of premium without any warning.

Superbad experience, how is it possible that the upgrade flow is so broken?

[Maxim]

Hey @A83 ,

Thanks for coming to the Community.

You're essentially entering a new contract when you change your subscription type, so the old subscription is canceled, hence the other member account returns to free. 🙂

I'll make sure to pass your feedback onto Spotify, though.