Member of Familiy Mix not included and cant see/use Family Mix Playlist

[mateusjdg]

Plan

Premium

Country

Brazil

Device

Samsung Galaxy S10 Plus

Operating System

Android 11

Spotify App Version

8.6.88.1104

My Question or Issue

I have included 5 members into a Family Plan wich i am admin. But one of this members cant get included into Family Mix playlist.

We already tried every tip and procedure that have been posted here in Community (such as: clear cache, re-install app, and try to acess via web browser and so forth).

To help, here follows an image from the error message when this user try to get into Family Mix via web browser.

Hope to find some help, because it has been a issue for a long time (i checked other similar issues in community).

[Jeremy]

Hi @mateusjdg,

Thank you for reaching out to the Community.

Can you try from another device to see if the issue persist?

If that doesn't do the trick, we suggest that you contact out customer support here so that they can have a closer look backstage.

We'll keep an eye out for your reply.

Take care!